![]() Once the process is complete, you will receive a reference number, which you will have to specify to our support specialist in the live chat or in your email.The user’s safety, anonymity, and security is our number one priority, and we guarantee that this information will be used only in order to help you. A message will pop up, notifying you what data the diagnostics will collect.In the NordVPN Diagnostics window, select Collect diagnostics and wait for the process to complete.Click on the gear icon to reach the settings. ![]() Go to Advanced settings and click Run Diagnostics Tool.Open the NordVPN application and click on the Settings icon. DOES NORDVPN KEEP LOGS HOW TOBelow you can find the relevant tutorials on how to find and upload connection logs. Once the audit was complete, PricewaterhouseCoopers AG concluded that NordVPN’s no-logging claims were valid and accurate.When you troubleshoot with our customer support team, they may ask you to upload the connection log files of the NordVPN desktop application to help diagnose the issue. They had PricewaterhouseCoopers AG, a major auditing firm, perform an audit of their no-logging infrastructure. If they do not, we can discard them as a potential choice.Īnd if they do understand what they are talking about, it still comes down to trust.īut NordVPN decided to take things one step further. That’s why we’re carefully combing over the information they provide on this subject, to see if they actually know what they're talking about. It Still Comes Down to Trustīut what guarantee do you have that a VPN provider will respect its policies. If you’re concerned about privacy, this is again what you want.
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